As SEBI cracks down on Gensol Engineering and its promoters, customers of BluSmart—co-founded by Anmol Singh Jaggi—face booking issues and uncertainty, with many now seeking wallet refunds.
🗓️ April 17, 2025 | BluSmart, once hailed as India’s fastest-growing electric ride-hailing platform, is now facing a wave of user complaints, just a day after its promoter’s other company, Gensol Engineering Ltd (GEL), came under SEBI’s regulatory lens.
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Users from Delhi NCR, Mumbai, and Bengaluru have reported an inability to book cabs, prompting concerns about the company’s operations and calls for wallet refunds.
🛑 What Triggered the Crisis?
The issue appears linked to SEBI’s interim order against Gensol Engineering and its promoters, Anmol Singh Jaggi and Puneet Singh Jaggi, barring them from participating in securities markets over allegations of financial misappropriation.
Anmol Singh Jaggi, now accused of diverting corporate funds for personal gain—including the purchase of a ₹6 crore luxury flat in DLF Camellias—is also the co-founder of BluSmart.
🚫 What BluSmart Users Are Reporting
Several users took to social media to share their frustrations:
- “Unable to book cabs with BluSmart, seems it’s over for them,” wrote a Gurugram-based property dealer.
- “My 6:30 PM BluSmart cab got cancelled at 6 PM. Can’t book a replacement,” tweeted investor Rahul Mathur, calling the platform “one of the few reliable options“.
- Another user shared: “Booked a pickup using wallet balance, but it got cancelled. Is BluSmart shutting down?“
Booked a pickup on @BluSmartIndia using wallet balance, but it got cancelled. 🤐
— Karthik (@karthikiyerks) April 16, 2025
Anyone else facing the same issue? pic.twitter.com/deZn2dyVor
Unable to book cabs with @BluSmartIndia, seems it's over for them. All good things come to an end. #Gensol pic.twitter.com/BbHFidc7Bg
— Bhandari (@GurugramDeals) April 16, 2025
BluSmart cabs can't be booked anymore… My 630PM cab got cancelled at 6PM – not possible to book a replacement on the app.
— Rahul Mathur (@Rahul_J_Mathur) April 16, 2025
This is a product & company which I've used extensively (750+ rides) in the past 2 years.
Shame to see it go down this way. It was one of the few reliable…
7AM : Gladly accepted Rs. 5000 added to BluSmart wallet
— Raghuveer Varahagiri (@raghuveer_v) April 16, 2025
6PM : Cancelled my commute ride for 6.15 PM without warning. Tomorrow's bookings cancelled as well. No reason, no apology, no customer support to talk to.#BluSmart woes
What's up @BluSmartIndia @BluSmartHelps ? pic.twitter.com/sEu8lXrIgo
Many users now fear their wallet balances are stuck, with some demanding immediate refunds via social media.
💬 BluSmart’s Response (So Far)
The company has not issued an official statement regarding the booking disruption. However, its customer support team has responded to individual social media complaints. The exact cause of the service disruption remains unclear, but its timing closely follows the SEBI order, raising questions about BluSmart’s financial stability.
⚠️ What This Means for Users
- No cab bookings possible as of now in many cities
- Wallet balances at risk unless the company initiates refunds
- Uncertainty looms over BluSmart’s operations, possibly linked to Gensol’s ongoing probe
📌 Tags:
BluSmart cab issues, Gensol Engineering SEBI order, Anmol Singh Jaggi fraud, BluSmart refund demand, EV ride-hailing India, BluSmart booking failure, SEBI Gensol investigation, fintech and mobility crisis