Is Zomato’s Internal Chaos Real? CEO Deepinder Goyal Calls it Embarrassing!

Responding to claims of market share loss and toxic work culture, Deepinder Goyal dismisses Reddit allegations as “utter nonsense,” reassuring stakeholders of Zomato’s stability.

April 27, 2025: New Delhi:
Zomato CEO Deepinder Goyal has firmly denied allegations of internal turmoil and market share loss following a viral post on the StartUpIndia subreddit that painted a chaotic picture of the food delivery giant’s operations.

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Sharing the Reddit post on X (formerly Twitter), Goyal called the claims “utter nonsense” and said it was “embarrassing to even have to clarify” the situation.
“Neither are we losing market share, nor will we ever force employees to order only from Zomato. Freedom of choice is something we stand for vehemently,” Goyal asserted.

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The Reddit Allegations:

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An anonymous post, purportedly from a Zomato employee, accused the company of:

• Losing market share to competitors like Swiggy and Zepto Cafe.
• Forcing employees to order at least seven times a month from Zomato and banning use of rival platforms.
• Leadership instability, claiming food delivery business CEO Rakesh Ranjan was removed shortly after addressing staff.
• A toxic office culture, citing micromanagement, public humiliation, and focus solely on short-term numbers.
• Underpaid and overworked delivery partners, leading to high rider attrition and dissatisfaction among customers and restaurant partners.

“Zomato might still look shiny from the outside, but inside, it’s falling apart,” the post read.

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Goyal’s Response and Reassurance:

Deepinder Goyal strongly refuted all claims:

• He reiterated that Zomato is not losing market share.
• Emphasized that employee choice and freedom are core company values.
• Stressed that leadership transitions, if any, were managed professionally and not reflective of internal chaos.

Goyal’s response aims to reassure investors, customers, and employees amid the allegations that went viral across startup and tech forums.

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🏷️ Tags:

Zomato controversy, Deepinder Goyal response, Reddit StartUpIndia post, Zomato market share, Swiggy vs Zomato, Zepto Cafe competition, Zomato leadership changes, Startup India news, Food delivery industry, Employee work culture