DGCA on IndiGo Refunds

Regulator details compensation for flights disrupted in early December

January 16, 2026: The Directorate General of Civil Aviation (DGCA) has issued a detailed clarification on refunds and compensation for passengers affected by IndiGo’s operational disruptions between December 3 and December 5, 2025. In a statement dated January 16, 2026, the regulator said it has been in constant touch with the airline to ensure compliance with civil aviation rules. As per CAR Section 3, Series M, Part IV, passengers impacted by cancellations or long delays are entitled to refunds and compensation. IndiGo has informed the DGCA that refunds for all cancelled flights during this period have been processed to the original mode of payment, while those whose flights were cancelled within 24 hours of departure can claim compensation through the airline’s website.

In addition to mandatory refunds, IndiGo has announced an extra relief measure termed “Gesture of Care.” Under this initiative, eligible passengers whose flights were cancelled or delayed by more than three hours during the three-day period will receive two travel vouchers of ₹5,000 each, amounting to ₹10,000. These vouchers will be valid for 12 months. The airline has advised customers to verify eligibility and submit claims via its official compensation portal, with a list of affected flights made available online.

Despite these assurances, several passengers have voiced frustration on social media, alleging delays and lack of clarity in receiving refunds and compensation. Some users claimed they are yet to hear back from the airline even weeks after filing requests. While there has been no official response from IndiGo to these online complaints so far, the DGCA has advised passengers to ensure correct contact details during booking and to pursue claims through official channels as the situation continues to be monitored.