Pre-diabetic doctor alleges negligence by IndiGo crew over delayed meal service, prompting him to escalate the matter.
February 3, 2025: Passenger Expresses Outrage Over IndiGo’s Negligence Towards Meal Request
A pre-diabetic passenger has taken to social media to highlight his distressing experience on an IndiGo flight, alleging negligence by the airline staff during a critical situation. The doctor, identified as Mr. Datta, shared his ordeal on X (formerly Twitter), where he accused the airline of failing to provide timely assistance despite his medical condition.
NEVER flying Indigo again!
— Dr. Datta MD (AIIMS Delhi) (@DrDatta_AIIMS) February 2, 2025
My recent flight from Bangalore to Delhi turned into a nightmare that I hope no one else has to experience!
I am not going to leave it here. @IndiGo6E needs to be held accountable for the pathetic downfall in its service!
Here’s what went down:
Mr. Datta boarded an IndiGo flight that departed at 3:30 pm. Soon after takeoff, the crew informed him that his pre-booked meal would be delayed due to an issue at Bangalore airport. Initially understanding, he patiently waited.
Ignored Emergency Calls
As time passed, with no update from the crew, Mr. Datta followed up multiple times but received no concrete response. By 4:00 pm, his condition deteriorated due to hypoglycemia, leading to symptoms like irritation and jitteriness. A fellow passenger offered him a sandwich, but by then, his frustration had peaked.
Desperate for attention, Mr. Datta pressed the emergency call button, yet no crew member attended to him for over 30 minutes. The situation escalated when the flight began its descent without addressing his request or emergency call.
Delayed Response and a Second Mistake
It wasn’t until 5:40 pm—over two hours after takeoff—that the crew finally provided him with his pre-booked meal. However, instead of his requested black tea (without sugar), they served black coffee. “By then, I was so hypoglycemic that I didn’t even have the energy to argue,” he wrote.
Social Media Backlash
In his viral post, Mr. Datta criticized IndiGo for its “unprofessionalism and arrogance.” He raised concerns about how the airline would handle a genuine medical emergency mid-flight. He revealed plans to escalate the matter to the National Consumer Disputes Redressal Commission (NCDRC) and encouraged others with similar grievances to join him in pushing for better services.
IndiGo’s Response
Following the backlash, IndiGo issued an apology, stating, “We sincerely apologise for the delay in serving your pre-booked meal and the inconvenience this caused. At IndiGo, we are committed to understanding and prioritising our customers’ needs.”
Dr Datta, thank you for taking the time to speak with us and allowing us to address the matter. We sincerely apologise for the delay in serving your pre-booked meal and the inconvenience this caused. At IndiGo, we are committed to understanding (1/2)
— IndiGo (@IndiGo6E) February 3, 2025
The airline assured that corrective steps had been taken to prevent such incidents in the future.