The proposed legislation aims to make time-bound delivery of government services a legal right
July 15, 2026: The Delhi Cabinet has approved the proposed Delhi Right of Citizen to Time-Bound and Ease of Delivery of Service Bill, 2026, which seeks to make the timely delivery of notified government services a legal right. The Bill, which will replace the 2011 law, introduces a technology-driven system allowing citizens to apply for services online, track applications in real time, and receive updates through a digital platform. The legislation will come into force only after completing the legislative process.
Under the proposed law, government departments will notify the services covered, the time limit for delivery, and the responsible officer. Officials who fail to deliver services within the prescribed deadline without valid reasons could face a penalty of ₹250 per day, up to a maximum of ₹5,000. Similar penalties may also be imposed for rejecting applications without proper justification, although officials will be given an opportunity to explain delays or decisions before any action is taken.
The Bill also proposes an automatic grievance redressal mechanism, eliminating the need for citizens to file separate appeals if services are delayed. Every department will have a Citizen Grievance Redressal Authority, while a new Delhi Right to Service Commission will oversee implementation, hear second appeals, inspect departments, and recommend reforms. Chief Minister Rekha Gupta said the legislation is aimed at making public services more transparent, efficient, accountable, and citizen-friendly.